Terms of service

Terms of Service

Welcome to By Meredith. These Terms of Service set out the rules for using our website and buying from our store. By Meredith is operated from 7 Coalfield Close, Sutton-in-Ashfield, NG17 1JR, United Kingdom, and you can contact us at info@by-meredith.com. By browsing our site or placing an order, you agree to the terms below, so please take a moment to read them.

Section 1: Online Store Conditions

By using this site, you confirm that you are at least the age of majority in your country of residence, or that you have given us consent to allow any minor dependents to use it. You agree not to use our products for any unlawful purpose.

Section 2: General Conditions

We reserve the right to refuse service to anyone at any time. You understand that your content, excluding payment details, may be transferred unencrypted across networks, while payment information is always encrypted during transfer.

Section 3: Content Accuracy and Timeliness

We do our best to keep the information on our site accurate and up to date, but we cannot guarantee it is always complete or current. Any reliance on the material here is at your own discretion.

Section 4: Changes to Products and Prices

Prices and product availability may change without notice. We reserve the right to modify or discontinue any item at any time, and we are not liable to you or any third party for such changes.

Section 5: Product Information

We aim to display our lamps, garden lights, diffusers, and other pieces as faithfully as possible. Colours and finishes may vary slightly depending on your screen, and we cannot guarantee that every detail appears exactly as shown.

Section 6: Account and Payment Information

You agree to provide accurate and complete purchase and account information for every order. You are responsible for keeping your account and password secure, and for all activity that takes place under your account.

Section 7: Third-Party Tools and Services

We may give you access to third-party tools that we neither monitor nor control. You use these tools at your own risk, and we encourage you to review the terms of any third party whose services you rely on.

Section 8: Third-Party Links and Content

Our site may include links to third-party websites or content that we do not control. We are not responsible for their material, accuracy, or any harm connected to them, so please review their policies before engaging.

Section 9: User Contributions and Feedback

If you send us ideas, suggestions, or other feedback, you agree that we may use them freely, without restriction and without any obligation to keep them confidential or to compensate you.

Section 10: Personal Information

Any personal information you share through the store is handled in line with our Privacy Policy, which explains how we collect, use, and protect your data.

Section 11: Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct these and to update or cancel orders if any information was incorrect, at any time and without prior notice.

Section 12: Unacceptable Uses

You may not use our site or products for any unlawful or harmful purpose, to violate any regulations, to infringe on the rights of others, to transmit malicious code, or to interfere with the security of the site. We may end your use of our services for breaching any of these terms.

Section 13: Disclaimers and Limitation of Liability

We cannot guarantee that your use of our store will be uninterrupted or error-free. Our products and services are provided on an "as is" and "as available" basis. To the extent permitted by law, By Meredith is not liable for any indirect or consequential losses arising from your use of the store.

Section 14: Indemnification

You agree to indemnify and hold By Meredith and its partners harmless from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 15: Severability

If any part of these terms is found to be unlawful or unenforceable, that part will be severed, and the remaining terms will continue to apply in full.

Section 16: Termination

These terms remain in effect unless ended by you or by us. You may end them at any time by ceasing to use our site. We may also terminate them if we believe you have failed to comply with any provision.

Section 17: Complete Agreement

These Terms of Service, together with any policies posted on our site, make up the entire agreement between you and By Meredith, and replace any prior agreements.

Section 18: Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

Section 19: Changes to Terms of Service

We may update these terms from time to time. The most current version will always be posted on our website, and your continued use of the store means you accept any revisions.

Section 20: Returns and Refunds

We want every piece you bring into your home to feel right. If something isn't quite what you hoped, returning it is straightforward. You have 60 days from the day your order arrives to request a return. Items should be unused, in their original condition, and returned with all their packaging, and there are no restocking fees. To begin, email info@by-meredith.com with your order number and we will guide you through the next steps. Return shipping costs are the customer's responsibility, and we recommend using a trackable service so your parcel can be followed on its way back to us. Exchanges are available on request, so just let us know what you would like. Once your return arrives and has been inspected, refunds are processed within 7 business days, though your bank or payment provider may need a few extra days to show the funds in your account. If you have any questions along the way, email info@by-meredith.com and the team will be glad to help.

Section 21: Contact Information

If you need to reach us about these terms or anything else, here is how to find By Meredith:

By Meredith
7 Coalfield Close, Sutton-in-Ashfield, NG17 1JR, United Kingdom
info@by-meredith.com

Thank you for choosing By Meredith, and for letting our lamps, lights, and fragrances become part of the home you love. If you would like to stay close, you will find us on Facebook sharing new pieces and a little everyday inspiration.