Orders & payment
Frequently asked questions
Everything you need to know about ordering, delivery and returns. Can't find your answer? Write to us at info@by-meredith.com.
01 Which payment methods do you accept?
You can pay securely with Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. Every payment is SSL encrypted, and we never store your card details on our servers.
02 How does Buy 2, get 10% off work?
Simply add two or more pieces to your basket and 10% is taken off automatically at checkout. No code needed, and you are free to mix and match across the entire collection.
03 Will I receive an order confirmation?
Yes. As soon as your order is placed, you will receive a confirmation email with your order summary. Once your order has been dispatched, a second email follows with your tracking details.
04 Can I change or cancel my order?
We start preparing orders quickly so they reach you sooner. If you would like to make a change or cancel, please email info@by-meredith.com as soon as possible. We will always do our best to help, but we cannot guarantee changes once an order is being prepared.
Shipping & delivery
Delivery
Free delivery to the United Kingdom, Australia and the United States.
01 Is shipping free?
Yes. We offer free shipping on every order to the United Kingdom, Australia and the United States, with no minimum spend.
02 Do you deliver outside the UK?
Yes. Alongside the United Kingdom, we also deliver to Australia and the United States, free of charge.
03 How long does delivery take?
Orders are prepared within 1-2 business days, and most orders arrive within 8-13 business days in total.
04 How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking details. You can also follow your parcel at any time via Track Your Order.
Returns & refunds
Returns
60 days to decide, with no restocking fees.
01 What is your return policy?
You have 60 days from delivery to return an item. We do not charge any restocking fees, and refunds are processed within 7 days of receiving your return. To start a return, simply email info@by-meredith.com first, so we can register it before you send the item back. Return shipping costs are the responsibility of the customer. See our Refund and Return Policy for full details.
02 What if my item arrives damaged or incorrect?
We are so sorry if that happens. Please email info@by-meredith.com as soon as possible with your order number, a short description and a photo of the item. For faulty or incorrect items, we cover the return costs and make it right as quickly as we can.
03 Can I exchange an item?
Yes, exchanges are available on request. Simply email info@by-meredith.com with your order number and let us know what you would like instead, and we will arrange it for you.
Products & care
Care
Small rituals that keep your pieces beautiful for years to come.
01 How do I care for my pieces?
Dust gently with a soft, dry cloth and avoid harsh cleaning products. Keep pieces out of prolonged direct sunlight to protect finishes and colour. For reed diffusers, turn the reeds once a week for a fuller, fresher scent.
02 Why does my piece look slightly different from the photos?
Natural materials can show subtle variations in tone and texture, and colours may appear slightly different depending on your screen. These small differences are part of each piece's character.
03 When can I reach you?
You can email us at info@by-meredith.com. Our team is available Monday to Friday from 8:00 to 17:00, and Saturday to Sunday from 9:00 to 16:00 (UK time).